Warranty & shipping/return policy

International Customs, Duties, and Tax Implications
Our prices DO NOT include VAT, GST, or other country taxes. Our terms of sale for international orders are FOB  destination.  This means you pay all freight, customs, duties,  and taxes. As we are shipping these products to various parts of the world, it is not feasible for us to build at various rates. For international customers who must pay customs, you will be contacted by the shipping carrier or your local customs authorities. A  payment from you will be requested for your order to clear customs.  Unfortunately, there is no shortcut or legal way to bypass customs.  Once payment is arranged, your order will be processed for final delivery. 

Shipping procedure
All orders will be processed within 1 business day and ready for shipping within 2 days. You will immediately receive an email with a tracking containing your shipping details. We use UPS and USPS  for shipping and handling.

Shipping Policy
If our shipping carrier attempts delivery to you and you don’t get it because you’re not there, wrong address, moved without notifying us, and the package returns back to our warehouse, it will be your responsibility to pay the shipping fee to reship the order. 

Return/Refund Policy
Products may be returned within 7 days of receipt in new, unused condition. Proof of purchase is required. Simply send it back and we will refund you, no questions asked. But don’t worry, we know you are going to love it! Refunds will be issued for the purchase price only and are subject to a 15% restocking fee. The customer will bear the cost of shipping.

Warranty
Swivel Buttz LLC warrants the product to be free from manufacturing,   workmanship, or material defects for one year from the date of purchase.  This warranty does not cover abnormal wear or damage that occurs through abuse, accident, neglect, or failure to follow the instructions or warnings contained in the user guide. The wear and tear are only covered by warranty if the product is damaged in these respects before initial use. Transrover Inc is the sole judge of any warranty claims. Proof of purchase is required for all warranty inquiries. Our warranty policy DOES NOT cover any freight/shipping charges. Please note  that a repair issue will NOT be covered by this  warranty if: 

1.  The warranty issue is caused by misuse or poor maintenance. 

2. Damage to the product due to general wear and tear, which is the result of everyday use or negligence. 

3. Repairs or modifications are carried out by you or a third party. 

4. Product is purchased from an unauthorized retailer. 

5. Product is purchased used or second-hand. 

6.  Product is damaged as a result of an accident by you or a third party. Please note that while the warranty may not be honored,   replacement parts will be available for purchase to repair your unit. 

The above warranty specifications apply only to Swivel Buttz purchased in the USA.